TrapFinder Support
Need help with your account, subscription, maps, offline downloads, trap stations, Trap Runs, weather, regulations or field data? Contact us and include enough detail for us to reproduce the issue.
Include your app version, device model, province/territory and a screenshot when possible. Never send your password.
Common support topics
Account access
For sign-in or account problems, contact support from the email connected to your TrapFinder account.
Subscriptions
Purchases are processed by the applicable app store. If TrapFinder does not recognize an active entitlement, contact support with your account email and a non-sensitive transaction reference.
Location & maps
Confirm location permission is enabled and your device has a usable GPS signal. TrapFinder map boundaries and access information are decision-support tools; verify current land access, closures, permissions and official boundaries before acting.
Regulations
TrapFinder summarizes regulatory information for field reference. Always confirm current legal requirements with the responsible provincial, territorial or federal authority before trapping.
Offline use
Download required map areas before leaving reliable service. Some account, market, weather and synchronization functions require connectivity.